Operational resilience enhances interoperability A customer focus means enhanced resilience as it shifts our mindset from individual disciplines to a collaborative approach. I am using the term interoperability beyond a digital lens to encompass an operational systems perspective. This shift is vital as realizing organizational resilience is not viable without a common goal. Simply, you
Returning employees to offices during COVID Emergency return to work during COVID is a challenging proposition. Many of you shared having employees working in offices throughout the pandemic. For the most part, the employees and contractors accessing offices are considered essential employees that need to continue critical functions. Often, crucial personnel fulfills key continuity roles.
Customers are our Northstar The future of business continuity is customer-centric. Moving forward, we need to embrace a customer focus as our guiding star. I am not the only one to suggest this idea. Picking up on the concepts I shared in Business Continuity Plans Are Dead and Why Dashboards Are Better Than BCPS, I
Dashboards are evolved plans Dashboards are better than BCPs in several ways. In my last blog, I discussed why I believe dashboards will replace business continuity plans. Plan documents are an outdated format that no longer has value in today’s fast-paced business world. To help you better understand this idea, I will dig deeper into
Plan are dusty doorstops Business continuity plans are dead. It is a bold statement to make. Instead, the future is moving towards real-time data visualization. I understand that some of you may wonder how we can accomplish our business continuity objectives without plans. To that, I ask you to remember how many times we reference
Being resilient when you aren’t feeling it The importance of resilience during COVID-19 is being promoted as many of us in the United States, South America, and Europe sees a rise in coronavirus cases. I first sat down to write this blog when I was not feeling resilient. I was having a moment. Everything going
Nine months of a global pandemic In this blog, COVID-19, the next normal ahead, I review significant areas of business continuity practice that will be incorporated post-pandemic. We are nine months into this global event. SARS-CoV-2 is a life-changing event for all of us. And, we are not yet through to the other side. It
Success or failure aligned with leadership How well people in leadership roles are reacting to the pandemic is already being debated. Having effective COVID-19 crisis response leadership is vital. As part of the debrief on what went well and what did not, it is natural to look at how well leaders did. As many of
July 2020 Business Continuity Management Value In this week’s blog, I am reflecting on the top three reasons for a business continuity program. Our recent experience with COVID-19 has demonstrated an established Business Continuity Management Program’s value. Throughout the pandemic, the benefits of having a business continuity program are clear versus companies without a real-time
June 2020 The importance of cultural awareness It is essential to be mindful of cultural awareness in disaster response. As disaster professionals, it is optimal to align with the needs of the community. Race and culture are hot button issues in our world today. In the United States, we are experiencing turmoil similar to the
