Business Continuity Customer Focus
business continuity

Future Business Continuity is Customer-Centric

Customers are our Northstar The future of business continuity is customer-centric. Moving forward, we need to embrace a customer focus as our guiding star. I am not the only one to suggest this idea. Picking up on the concepts I shared in Business Continuity Plans Are Dead and Why Dashboards Are Better Than BCPS, I

COVID Dashboard
business disaster planning

Why Dashboards Are Better Than BCPs

Dashboards are evolved plans Dashboards are better than BCPs in several ways. In my last blog, I discussed why I believe dashboards will replace business continuity plans. Plan documents are an outdated format that no longer has value in today’s fast-paced business world. To help you better understand this idea, I will dig deeper into

Butterfly after a diaster
business continuity

Business Continuity Plans Are Dead

Plan are dusty doorstops Business continuity plans are dead. It is a bold statement to make. Instead, the future is moving towards real-time data visualization. I understand that some of you may wonder how we can accomplish our business continuity objectives without plans. To that, I ask you to remember how many times we reference

Person using PPE for the panemic
COVID-19

The Importance of Resilience During COVID

Being resilient when you aren’t feeling it The importance of resilience during COVID-19 is being promoted as many of us in the United States, South America, and Europe sees a rise in coronavirus cases. I first sat down to write this blog when I was not feeling resilient. I was having a moment. Everything going

Corona-virus Protection
COVID-19

COVID-19 The Next Normal Ahead

Nine months of a global pandemic In this blog, COVID-19, the next normal ahead, I review significant areas of business continuity practice that will be incorporated post-pandemic. We are nine months into this global event. SARS-CoV-2 is a life-changing event for all of us. And, we are not yet through to the other side. It

COVID-19 Emergency Response
Crisis Response

COVID-19 Crisis Response Leadership

Success or failure aligned with leadership How well people in leadership roles are reacting to the pandemic is already being debated.  Having effective COVID-19 crisis response leadership is vital. As part of the debrief on what went well and what did not, it is natural to look at how well leaders did. As many of

COVID-19 Man Wearing N95 mask
COVID-19

Top 3 Reasons for a Business Continuity Program

July 2020 Business Continuity Management Value In this week’s blog, I am reflecting on the top three reasons for a business continuity program.  Our recent experience with COVID-19 has demonstrated an established Business Continuity Management Program’s value. Throughout the pandemic, the benefits of having a business continuity program are clear versus companies without a real-time

Cultural Awareness Success
Disaster Response

Cultural Awareness in Disaster Response

June 2020 The importance of cultural awareness It is essential to be mindful of cultural awareness in disaster response.  As disaster professionals, it is optimal to align with the needs of the community.  Race and culture are hot button issues in our world today.  In the United States, we are experiencing turmoil similar to the

COVID-19 US Impacts
COVID-19

COVID-19 Top Five Daily Life Changes

May 2020 COVID-19 Top 5 Daily Life Changes In this blog, I am sharing my thoughts on COVID-19 top five daily life changes.  Our lives in the U.S. have already shifted due to the pandemic.  States are now relaxing the public health orders to stay at home.  More people are going back to work.  Many

Returning to the Workplace Amidst COVID-19
COVID-19

Returning to the Workplace Amidst COVID-19

I am pleased to share my second IFMA Podcast Returning to the Workplace Amidst COVID-19 is a hot topic across the globe right now.  The International Facility Management Association (IFMA) – Boston Chapter, asked me to come back to speak to them about COVID-19.  This time, the topic was planning on how to return to

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