Crisis management after COVID Modern crisis management in corporations should leverage the existing leadership structure. Lessons learned in crisis management during COVID indicate that the emergency management structure of the Incident Command System (ICS) is not a perfect fit for large corporations. Instead, a hybrid approach is more successful. Process owners should continue to provide
Continuity Insights webinar I had the honor of joining Don Grennan from Continuity Insights to speak about evolving crisis management post-COVID-19. Webinar Overview: The primary focus of crisis management is implementing a process by which businesses limit damage and respond to incidents. Although many organizations had crisis or pandemic plans in place before the pandemic
Fear incapacitates – demystify BCM Here are four ideas about how to increase participation in BCM programs. Picking up on a theme I shared in previous blogs such as A Customer Focus Means Enhanced Resilience and Future Business Continuity Is Customer-Centric, one of our challenges is not providing a return on value. By this, I
Returning employees to offices during COVID Emergency return to work during COVID is a challenging proposition. Many of you shared having employees working in offices throughout the pandemic. For the most part, the employees and contractors accessing offices are considered essential employees that need to continue critical functions. Often, crucial personnel fulfills key continuity roles.
Customers are our Northstar The future of business continuity is customer-centric. Moving forward, we need to embrace a customer focus as our guiding star. I am not the only one to suggest this idea. Picking up on the concepts I shared in Business Continuity Plans Are Dead and Why Dashboards Are Better Than BCPS, I
Dashboards are evolved plans Dashboards are better than BCPs in several ways. In my last blog, I discussed why I believe dashboards will replace business continuity plans. Plan documents are an outdated format that no longer has value in today’s fast-paced business world. To help you better understand this idea, I will dig deeper into
Plan are dusty doorstops Business continuity plans are dead. It is a bold statement to make. Instead, the future is moving towards real-time data visualization. I understand that some of you may wonder how we can accomplish our business continuity objectives without plans. To that, I ask you to remember how many times we reference
Being resilient when you aren’t feeling it The importance of resilience during COVID-19 is being promoted as many of us in the United States, South America, and Europe sees a rise in coronavirus cases. I first sat down to write this blog when I was not feeling resilient. I was having a moment. Everything going
Nine months of a global pandemic In this blog, COVID-19, the next normal ahead, I review significant areas of business continuity practice that will be incorporated post-pandemic. We are nine months into this global event. SARS-CoV-2 is a life-changing event for all of us. And, we are not yet through to the other side. It
July 2020 Business Continuity Management Value In this week’s blog, I am reflecting on the top three reasons for a business continuity program. Our recent experience with COVID-19 has demonstrated an established Business Continuity Management Program’s value. Throughout the pandemic, the benefits of having a business continuity program are clear versus companies without a real-time
